FAQ

1. System Requirements

Minimum Specs PC
Windows XP with Service Pack 3
1.8Ghz Processor (Intel/AMD)
50GB Free Hard Drive Space
4GB RAM
2Mbps Internet Connection – DSL/Cable

Minimum Specs Mac
Mac OS 10.4 Tiger
1.5Ghz Processor
50GB Hard Drive Space
4GB RAM
2Mbps Internet Connection – DSL/Cable

Recommended Specs PC
Windows 7/8
2.4Ghz Processor (Intel/AMD)
100GB Free Hard Drive Space
8GB RAM
5Mbps Internet Connection – DSL/Cable

Recommened Specs for Mac
Mac OS 10.6 Leopard
2.2GHz Processor
100GB Free Hard Drive Space
8GB RAM
5Mbps Internet Connection – DSL/Cable

Browsers:
Google Chrome – www.google.com/chrome
FireFox – http://www.mozilla.org/en-US/firefox/new/
Other latest browsers that will work but are not guaranteed to work as smoothly
Internet Explorer 9/10 (depending on your Windows version) – http://windows.microsoft.com/en-CA/internet-explorer/download-ie/

It’s also best to have any toolbars disabled when using PhalooStudio.

 

2. Accounts

Simply go to www.phaloo.com and click on SIGN UP at the top right of your screen and then fill out the information. Please remember to click SAVE.

General

We pride ourselves on our quality and workmanship and we guaranty our products. However, this guarantee does not apply to damage caused by normal wear, improper handling or accidental damage. Please contact customer service for details.

We offer discounts for duplicate albums only on our coffee table books. Please refer to our online store for details.

No. Phaloo only sells to professional photographers.

Please refer to our Resource Page for full file specifications if you choose not to use our online product design.

No. We do not color correct clients’ files.

Orders

Changes can only be made if the order has not gone into production.

Our products are all custom made so it is not possible to return an order.

We prefer that you order online due to the customization of our products. Our customer service reps will be pleased to assist you to get you comfortable with our online store. However, names and dates on products must be submitted online to avoid the possibility of errors.

Absolutely! Simply call our desk and we will be happy to help you.

A typical order will usually take about 2 to 3 weeks to process. However, depending on the product and the time of year, this time frame may change. You can call our order desk for details.

Orders must be paid at the time that they are submitted. We accept Visa and Mastercard. Please remember to go to your ADMIN panel and set up your credit information. NOTE: The address you have entered in the ADMIN panel must match your credit card billing address.

Printing

Yes but only for our Matted albums and Self Mount albums. Please note that prints MUST be numbered in chronological order. Mounting prints is a process done by hand and mistakes can happen. Under these circumstances we require that you resend us any print that is damaged during assembly. We cannot accept your prints for our Flush albums and Coffee table books.

Yes, we provide full printing services.

You have 3 options to choose from:

Option 1 – Upload individual images through the Client Projects and assemble a layout or design in the Product Designer.

Option 2 – Upload finished artwork into your Client Project and put it onto a blank Product Spread.

Option 3 – Within the Product Configurator you can upload finished artwork directly by bypassing the Product Designer.

Samples

Yes. We offer a 30% discount on most of our products as samples, but we would ask that you call Order desk for full particulars.

After you’ve placed your order and before your credit card is processed, there is a COMMENT BOX where you will need to tell us that this is a sample order. We will issue a credit back to your credit card based on the sample discount for that product.

Yes, samples are marked SAMPLE.

Shipping

US Customers: Orders are shipped by UPS with the following options:

  • Economy Ground
  • Next day air
  • Next day saver
  • 2nd day air
  • 3 day select

Canadian Customers: Orders are shipped by Canpar with the following options:

  • Economy Ground
  • Select- Depending on your location this is a 1 or 2 day delivery
  • All options can be viewed on our inline store

Yes we will. Simply provide us with the shipping address when you submit your order.